Customer and Account Service Management Training Webinar 2022

Date: December 9, 2022
Location: Webinar via Zoom

Register Now Pay Online

Customer and Account Service Management Training Webinar 2022

Introduction

Every company needs to win customers and delight them.

Since the customer is the life blood of the business, it is necessary to take care and give customers the best satisfactory service.

Customer satisfaction begins with learning and understanding the Customer Journey.

Acquiring customer is an expensive program so we must make the best effort to retain them.

How do we keep and delight customers at all times? This is a constant challenge to companies to address and train their workforce at every level of customer engagement.

Learn the processes of customer journey through various stages towards path to purchase.

Know the strategies, approaches, tips and techniques on customer acquisition and retention. Learn how to handle customer objections and complaints.

Get insights on successful case studies that work in managing and delighting customers. Know how to motivate employees to provide excellent service to customers.

Learn how to nurture customer engagement and relationships. Whether your company is into services or manufacturing, big or small, new or existing – the learning in this webinar would be vital to remain competitive.

Learning Objectives

1. Learn and understand the customer journey process.
2. Know the strategies, approaches, and techniques on customer acquisition and retention.
3. Know how to motivate employees to render excellent service to customers.
4. Know how to nurture customer engagement.
5. Know loyalty and rewards program that keep customer through time.
6. Learn how to handle customer objections and concerns.
7. Get insights on successful case studies that work in managing and delighting customers.

Key Training Topics

1. Understanding the Customer Journey Process
2. Strategies, Approaches, Tips and Techniques on Customer Acquisition and Retention
3. Motivating Employees to do Excellent Service
4. Customer Relationship Management (CRM): Nurturing Customer Engagement and Relationships
5. Loyalty and Rewards Program
6. Handling Customer Objections and Concerns
7. Successful Case Studies that work in managing and delighting customers

Who Should Attend

Sales Managers, Customer Service Representatives and Agents, Customer Care Personnel, Business Development Managers, Fund Raisers, Account Managers, Account Officers, Sales Executive, Sales Representatives, Branch Managers, Business Owners, Key Account Managers, Group Key Account Specialists, National Key Account Managers, Retail Category Buyers, Trade Marketing Team, Merchandising and Promotions Officers, Front Liners and those who are involved in the business of selling products/services and customer relationship management.

The Resource Speaker and Expert

Discount and Payment Scheme

Registration Fee

PHP 6,999 + VAT

Discount Scheme (Choose 1 discount scheme)

– Package of 5 + 1 (send 5 delegates and get additional 1 for free)
– 10% Discount for Academe/Students/Government/NGOs
– 5% Discount to Past Fiera Participants

Register Today!

https://www.fmi.com.ph/events/casm2022/

For Sponsorship/Registration

Call: +632-8896-0639, +63-917-522-7346
Email: norelyn@fmi.com.ph
Visit Website: https://www.fmi.com.ph

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