Your company’s future depends on people, processes and technology. Being able to handle any incident effectively can have a positive effect on company’s reputation and market value, and it can increase customer confidence.
‘Organizations must understand the processes within the business and the impact of the loss of these processes over time. These losses can be financial, legal, reputational and regulatory. Build recovery strategy around the allowable downtime for these processes…’ Lorraine O’Donnell, Global Head of Business Continuity, Experian.
Whether you operate a small business or a
large corporation, you strive to remain competitive. It is vital to retain current customers while increasing your customer base. There is no better test of your capability to do so than right after an adverse event.
Crisis situation may occur anytime in business and even in personal lives. Hence, the need to know how to execute effective crisis management and create business continuity plan.
Crisis management is the process by which a business or other organization deals with a sudden emergency situation.
Business continuity is an organization’s ability to ensure operations and core business functions are not severely impacted by a disaster or unplanned incident that take critical systems offline.
This seminar is focused on how to respond effectively to crisis situations and how to create business continuity plans given the challenges faced by companies. Local cases will be discussed as part of scenario analysis and assessment.
Key Seminar Topics
Day 1, December 10, 2019, Tuesday
A. Crisis Management
1. Triggers and Impact of Crisis
2. Opportunities and Challenges in Crisis
3. Crisis Strategies
3.1 Pre-Emptive (before crisis)
Building Reservoir of Goodwill
3.2 Reactive (during crisis)
Elevation to Higher Value
3.3 Proactive (after crisis)
Metrics and Trust Build Up
4. Group Workshop and Presentations
Day 2, December 12, 2019, Thursday
B. Business Continuity Planning
1. Business Continuity Planning
2. Key Components of Business Continue Plan
3. Steps to Develop Business Continuity Plan
3.1 Identify the scope of the plan
3.2 Identify key business areas
3.3 Identify critical functions.
3.4 Identify dependencies between various
business areas and functions
3.5 Determine acceptable downtime for each critical function
3.6 Create a plan to maintain operations
4. BCP Champions, Tasks and Responsibilities
5. Disaster Recovery Plan vs. Business Continuity Plan
6. Group Workshop and Presentations
Who Should Attend
CEOs, General Managers, Executive Directors, Businessmen, Entrepreneurs, Business Analysts, Process Analysts, Risk Managers, Business Development Managers, Process Owners, Owners of SMEs, Start-ups, Consultants, Academe, NGOs, and those involved in business enterprises.
The Resource Speakers and Experts
Former Associate Professor
Asian Institute of Management (AIM)
Prof. Joe Miranda taught at the Asian Institute of Management for the past 20 years as an Associate Professor. He also taught in top universities, such as, Ateneo de Manila University, De La Salle University, University of Sto. Tomas and Manhattan College, New York. He is a proven preacher and practitioner of Marketing Management, CRM, Niche Marketing, Brand Equity Management and Corporate Social Responsibility (CSR).
Recently, he conducted Management Development Program at Bangko Sentral ng Pilipinas (BSP) and SIDC, the biggest agri-based cooperative.
An indefatigable Academic and Industry Practitioner in Marketing and Communication, he managed brands, such as: Bear Brand, San Miguel Beer, Singer, GE, Johnson & Johnson, Nestle, and Westinghouse.
He holds a Bachelor of Arts degree in Journalism from the University of Sto. Tomas and MS in Advertising from University of Illinois.
Managing Consultant, MVHS Management Consultancy
Six Sigma Black Belt
Mike is a Consultant and Trainer who carries more than twenty (20) years of experience with a record of accomplishments in the area of Operations Management, Business Process Improvement, Project and Program Management, Process Documentation, Methods Analysis, Change Management, Training & Development, Risk Management, Business Continuity Planning, Crisis Management, Information Security and Business Analysis.
Mike has exposure and skills applied in various industries, such as: Telecommunications, Financial Services/Insurance, Business Process Outsourcing (BPO), Hospitality, Cruise and Academe.
He is the former Vice President-ROHQ Philippine Operations of Famous City Holdings Ltd. – ROHQ (Star Cruises).
Mike holds a degree in Industrial Engineering with minor in Mechanical Engineering from the De La Salle University. He is a Six Sigma Black Belt and a former Trustee of the Philippine Society for Quality (PSQ).
PHP 13,999 + VAT for 2 days
US$ 399 for Foreign Nationals, inclusive of meals and kit
Payment and Discount Scheme
– Package of 5 + 1 (send 5 delegates and get additional 1 for free)
– 5% Discount to Past Delegates of Fiera Programs
– 20% Discount to Academe/Students/Government
Call: +632 – 8896-0639, 8896-0637
Visit Website: https://www.fmi.com.ph/
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