Customer Experience (CX) Innovators as Engine for Growth …

Manila, PH – Successful brands learned to understand their customers, deliver compelling and engaging experiences. As customer experience (CX) becomes key to business sustainability, Customer Experience (CX) innovators now are mandated to ‘be the engine of growth’ for the company.

Know the secret sauce of CX innovation in the 4th Customer Experience (CX) PH Seminar 2019 on May 24, 2019 at the AIM Conference Center, Makati City, PH.

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Participants in the 3rd Customer Experience (CX) Seminar 2018 held October 18, 2018 at
AIM Conference Center, Makati City, PH.

This seminar presents CX thought leadership, best practices, and successful case studies to expand existing CX strategy. Get cutting edge insights on how innovative CX programs encompass overall customer interactions using omni-channel approaches to deliver new opportunities and increased revenues.

Anamaria M. Mercado, Program Director for Six Sigma Programs, CCE Ateneo Graduate School of Business Six Sigma Master Black Belt, discusses building a strong and effective Voice of The Customer (VoC) Program …

According to Forrester Research, the next breed of CX innovators are using smart insights derived from deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues.

Dindo Marzan, Managing Director, Voyager Innovations presents a case study on building
a strong and effective CX program …

Eduardo I. Mapa, Jr., Country Head/Partner, Entropia CBR presents strategies on how to create engaging experiences using the power of storytelling …

Participants will able to drive growth, CX leaders must take on a visible, assertive and decisive profile in directing the whole organization towards new business opportunities, new and existing customers, and new sources of revenue.

Maria Luz ‘Yayu’ Javier, President and COO, Avanza, Inc. discusses integrating data into CX Measurement …

This seminar is open to all Managing Directors, General Managers, Business Owners, CMOs, Entrepreneurs, Innovators, Business Development Directors/Managers, Strategic Planners, Corporate Planning Executives, Brand Marketers, Product Managers, Category Managers, Advertising Managers, Sales Managers, CRM Directors/Managers, Digital Directors, Digital Marketing Service Providers, Agencies, Publishers, Media, E-Commerce Entrepreneurs, Startups, Account Managers, Branch Managers, Customer Service Representatives and Agents, Customer Care Personnel, Account Managers/Officers, Government, Academe, and those who are involve in customer experience management and responsible for driving innovation, strategy, marketing, business development in the organization.

Deliver exceptional Customer Experience (CX) to increase customer advocacy …

Attend the 4th Customer Experience (CX) PH Seminar 2019!

This program is organized by Fiera de Manila, Inc. (

For inquiries, call: +632-896-0639, 896-0637, email:, visit website: