Selling is a skill. Be the world’s greatest salesman.
Every marketer wants to win customers and increase sales. You can be a prolific and effective salesman by learning and understanding customers – their needs, motivations, interests, thinking, behavior, and resources.
Know the selling process, strategies, creative approaches, tips and techniques. Learn what and how to prepare for sales pitches, deck presentations, and audience projections. Get insights on how to do negotiation with customers, lead them to conversions and close deals. Know how to win and keep customers and nurture customer engagement and relationships.
Learning Objectives
1. Learn and understand customers’ overall profile – needs, interests, preferences, thinking, behavior and lifestyle.
2. Know the selling process, approaches and strategies.
3. Know how to prepare sales presentation materials, kits and sales pitches.
4. Get insights on sales negotiations, closing sales and deals.
5. Learn how to keep customers for repeat and sustainable business.
Key Training Topics
1. Understanding the Customer, The Customer Journey, Prospecting Customers
2. The Selling Process, Approach and Strategies
3. Preparing Your Sales Presentation and Pitches
4. Sales Negotiations and Techniques
5. How To Handle Customer Objections
6. Closing Sales and Deals
7. Winning and Keeping Customer
8. Nurturing Customer Engagement and Relationships
Who Should Attend
Sales Managers, Customer Service Representatives and Agents, Customer Care Personnel, Business Development Managers, Product Managers, Brand Managers, Marketing Managers, Fund Raisers, Account Managers, Account Officers, Sales Executives, Sales Representatives, Branch Heads, Front Liners and those who are involved in the business of selling products/ services and customer relation management.
Registration Fee
PHP 6,599 inclusive of VAT, meals and kits for 1 day attendance only
Discount Scheme
Package of 5 + 1 (send 5 delegates and get additional 1 for free)
20% Discount for Academe/Students/Government/NGOs
5% Discount to Past Delegates
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The Resource Speaker and Expert
Ricardo ‘Ricky’ de Vera, MBA, CSP, CMP
Certified International Trainor – Singapore and Japan
Lead Facilitator/Coach – ASEAN Center of Excellence
Ricky de Vera is a Certified International Trainor on Salesmanship, Customer Relations Management, Customer Service Management, Leadership and Business Development. He is a Consultant for Retail, Manufacturing, Pharmaceutical, Real Estate, Banking & Finance, Telecommunications, IT, amongst others. He is the Author of ‘Business Psychology In Work Organizations’, a reference guide to employee-employer interaction. He is a Contributing Writer for major newspapers – Philippine Daily Inquirer, Business World, China Business Magazine, and Entrepreneur Magazine.
Ricky holds an MBA degree and a Professor in De La Salle University. He is the first Filipino Trainor authorized by the Australia/New Zealand Marketing & Sales Association to conduct diploma courses and specialized workshops. He got his training from the International Training Institute of Singapore and Association for Overseas Technical Scholarship (AOTS) in Japan. He works with Philippine Retailers Association, Franchise Association of the Philippines, Association of Foreign Trainors in Asia and Pacific, ASEAN Integration Center for Training Excellence and Philippine Marketing Association. He is the Strategic Marketing and Business Consultant of the Department of Trade and Industry and Department of Tourism.
Ricky, with his training and expertise in Behavioural Psychology, presents an unorthodox, dynamic and behavior-driven approaches to Salesmanship and Customer Service Management.
