Excellent Customer Service creates long-lasting benefits to your business!

Manila, PH – Challenged with rising customer acquisition costs, building relationship with customers is imperative in business. Companies need to continually innovate and assume a proactive role in developing meaningful and relevant customer retention programs. Attend Customer and Account Service Management Seminar on June 29, 2018 at AIM Conference Center, Makati City, PH.

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Maria Luz ‘Yayu’ Javier, President and COO of Avanza, Inc. gives you the power to understand your customers and offer them a truly exceptional customer experience.

This learning event discusses strategies, approaches, tips and techniques on customer acquisition and retention, understanding customer journey process, handling customer objections and concerns, motivating employees to do excellent service, loyalty and rewards program and successful case studies that work in managing and delighting customers.

Dr. Leonardo ‘Nards’ Garcia, Jr., CEO, GlobERA – A Market Research and Consultancy Firm
discusses Customer Relation Management (CRM) how to nurture customer engagement and relationships.

This program is intended for Sales Managers, Customer Service Representatives and Agents, Customer Care Personnel, Business Development Managers, Fund Raisers, Account Managers, Account Officers, Sales Executive, Sales Representatives, Branch Heads, Networkers, Business Owners, Key Account Managers, Group Key Account Specialists, National Key Account Managers, Retail Category Buyers, Trade Marketing Team, Merchandising and Promotions Officers, Front Liners and those who are involved in the business of selling products/services and customer relation management.

This program is organized by Fiera de Manila, Inc. (

For Inquiries:

Call: +632 896-0639, 896-0637
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