Manila, PH – Customer satisfaction begins with learning and understanding the customer.
Learn the processes in the customer journey, engage the customer in each stages, and lead them towards path to purchase.
The seminar will widen your knowledge in terms of strategies, approaches, tips and techniques on customer retention. Learn how to motivate employees to render excellent customer service, handle customer objections, and resolving customer issues quickly.
Fiera de Manila, Inc. (www.fmi.com.ph) organizes the Customer and Account Service Management Seminar 2019 on July 03, 2019 at
AIM Conference Center, Makati City, PH, with Bernard San Juan III, General Manager of TrueLogic Online Solutions as the Resource Speaker and Expert.
Bernard San Juan, Resource Speaker and Expert, sharing his knowledge, tips and techniques with the delegates.
The Resource Speaker and Expert, Bernard San Juan has a proven track record in the field of customer and account service management, sales, sales management and training, online marketing and eCommerce. During his term as a Training Manager in IFloor.com, he trained and coached the fulfillment, customer service, and claims team.
He has coached dozens of successful sales professionals, trained sales teams, managed the business in the development of hundreds of websites, over a thousand digital marketing projects, managed e-commerce online stores, incorporated four companies, and developed three start-ups to multi-million dollar-sized companies in over 14 years.
During last year’s Customer and Account Service Management 2018, participants shared their insights and key takeaways.
Customer and Account Service Management Seminar will enrich delegates on how to keep and delight customers at all times.
The key topics of the seminar are: Understanding the Customer Journey Process; Defining and Understanding Customers; Strategies, Approaches, and Techniques on Customer Retention; Learning to build and Maintain Long-lasting Customer Relationships; Insights on Successful Case Studies that Work in Delighting Customers; How to Motivate Employees to Render Excellent Customer Service; Loyalty and Rewards Program; How to handle customer objections; and Nurturing Customer Relationships and Engagement.
The delegates during the Q&A session in Customer and Account Service Management Seminar 2018.
This program is designed for Sales Managers, Customer Service Representatives and Agents, Customer Care Personnel, Business Development Managers, Fund Raisers, Account Managers, Account Officers, Sales Executive, Sales Representatives, Branch Heads, Networkers, Business Owners, Key Account Managers, Group Key Account Specialists, National Key Account Managers, Retail Category Buyers, Trade Marketing Team, Merchandising and Promotions Officers, Front Liners and those who are involved in the business of selling products/services and customer relation management.
Delighting customers means offering value to them!
Attend Customer and Account Service Management Seminar 2019 on July 03, 2019
AIM Conference Center, Makati City, PH.
This program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)