Business Process and Performance Management Webinar 2022

Date: October 28, 2022
Location: Webinar via Zoom

Business Process and Performance Management Webinar 2022


Faced with post-pandemic business environment, organizations are under pressure to effect dramatic performance improvements. Business process re-engineering (BPR) makes quantum leaps in productivity through redesign, innovation, and enabling power of technologies.

The webinar provides lifelong skills and techniques to design new processes, or to re-design and improve existing processes. It focuses on identifying opportunities for process improvement, presents process analysis, modeling and design techniques, and tools required to improve performance.

Participants will learn to scope processes, value chains and specific processes using graphical models. They will learn how to define measurement techniques for evaluating outcomes.

Participants will gain critical knowledge and skills needed to implement business process management and Balanced Scorecard (BSC) within their organization. It should be noted that good processes, if properly managed, effectively evaluated, and clearly understood by all stakeholders can have a positive impact on overall organizational success.

Key Webinar Topics

1. Business Processes vs. Silo Processes
2. Organizational Structure and Business Process Management
3. Process Drawing Techniques and Using Symbols
4. Mapping a Business Process Hierarchy (Process Tree Diagram)
5. Exploring Business Processes – ‘As Is’
6. Describing Employee Roles and Responsibilities in Process Facilities
7. Choosing Suitable Metrics to Assess Process Performance
8. Process Performance Management – Balanced Scorecard
9. MUDA (7 Wastes)
10. Value Stream Map (VSM)
11. Key Success Factors in Business Process Management
12. Challenges in Business Process Management
13. Advantages of Business Process Management

Who Should Attend

Presidents, Managing Directors, General Managers, Business Owners, Entrepreneurs, Chief Operations Officers, Chief Finance Officers, Chief Information Officers, Chief Technology Officers, Middle to Senior Level Managers, Process Owners and Analysts, Strategic Planners, Lean/Six Sigma Champions and Belts, Corporate Planning Executives, IT Directors and Managers, Project Managers, Customer Experience (CX) Officers, Innovation Champions, Team Leaders, Growth Officers, Department Heads, Organizational Development Champions, HR Directors and Managers, and those involved in continuous improvement and operational excellence programs in their organizations.

Registration Fee

PHP 7,999 + VAT for local participants
Inclusive of Certificate of Attendance and Presentation Materials

US$ 199 for foreign participants
Inclusive of Certificate of Attendance and Presentation Materials

Discount Scheme

– Best Buy Promo: Package of 5 Delegates + 1 Free
(Send 5 delegates and get additional 1 for free)
– 5% for Returning Fiera Participants

Register Today!

For Sponsorship/Registration

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