Past Events

How Businesses can Use Search and Social to Connect with Customers in Post Pandemic

Key Webinar Topics 1. How do businesses implement their Search strategies to connect with customers? 2. How do businesses use Social media to effectively connect with customers? Q&A follows after the presentations. The Resource Speakers and Experts Bernard N. San Juan III Bernard N. San Juan III General Manager TrueLogic Online Solutions, Inc. Bernard is […]

Date: May 29, 2020
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Project Management Tools & Techniques Webinar

Introduction We live in a VUCA world (Volatile, Uncertain, Complex and Ambigious). We experienced a major disruption of the pandemic that changed and altered our lives. The new normal requires individual and organizations to respond to changes with speed, flexibility and resiliency to survive. We need to build agility (in terms of capacity and capability) […]

Date: July 30 - 31, 2020
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CX Strategies to Jumpstart Marketing and Business in Post Pandemic

How do companies re-start their marketing and business strategies after lock down? Key Webinar Topics 1. Importance of CX as Company’s Competitive Advantage 2. CX Strategies 2.1 Use omni-channel touch points 2.2 Use IMC – Integrated Marketing Communications 2.3 Work with Partners in the supply chain 2.4 Implement rewards and loyalty program 2.5 Use CRM […]

Date: May 15, 2020
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Leveraging Lean Six Sigma in Re-Opening of Business Post Pandemic

How do businesses prepare for the New Normal after lockdown? Key Webinar Topics 1. Using Lean Thinking in designing the New Normal Operations (20 minutes) 2. Flattening the Curve approach in business transformation – A Six Sigma Perspective (20 minutes) 3. Insights during Lockdown – Leveraging on learnings to support Operational Excellence Initiatives (20 minutes) […]

Date: May 14, 2020
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Customer and Account Service Management Seminar 2020

Introduction Every company needs to win customers and delight them. Since the customer is the life blood of the business, it is necessary to take care and give customers the best and satisfactory service. Customer satisfaction begins with learning and understanding the customer journey. Acquiring customer is an expensive program so we must make the […]

Date: May 12, 2020
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