Past Events

Customer and Account Service Management Seminar 2019

Introduction Every company needs to win customers and delight them. Since the customer is the life blood of the business, it is necessary to take care and give customers the best and satisfactory service. Customer satisfaction begins with learning and understanding the customer journey. Acquiring customer is an expensive program so we must make the […]

Date: October 22, 2019
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Risk Management Seminar 2019

Introduction ‘Some risks that are thought to be unknown, are not unknown. With some foresight and critical thought, some risks that at first glance may seem unforeseen, can in fact be foreseen. Armed with the right set of tools, procedures, knowledge and insight, light can be shed on variables that lead to risk, allowing us […]

Date: October 11, 2019
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Designing and Implementing Balanced Scorecard (BSC) A Seminar-Workshop 2019

Introduction Does your organization has a Balanced Scorecard (BSC) in placed to objectively measure performance and health of the company? Most organizations use a Balanced Scorecard to provide internal and external stakeholders a snapshot of performance metrics and information. This data is critical to continuous improvement processes. The Balanced Scorecard design and implementation can help […]

Date: September 20, 2019
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Social Media for Lead Generation Seminar-Workshop 2019

Introduction Social media landscape is changing. Social media is the favourite waterhole of the millennials and GenZs. This is where they spend the daily average six hours of their computing lifestyle. As marketers, how can businesses leverage social media for lead generation and brand building? Social media marketing is a low cost and high ROI […]

Date: September 19, 2019
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The 5th Customer Experience (CX) PH Seminar 2019

Introduction As customer experience becomes key to business sustainability, CX innovators now are mandated to ‘be the engine of growth’ for the company. Successful brands learned to understand customer to deliver compelling and engaging experiences in the moment. The next breed of CX innovators, however, are using smart insights derived from deep customer understanding to […]

Date: August 30, 2019
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