Past Events

Customer and Account Service Management Seminar 2019

Introduction Every company needs to win customers and delight them. Since the customer is the life blood of the business, it is necessary to take care and give customers the best and satisfactory service. Customer satisfaction begins with learning and understanding the customer journey. Acquiring customer is an expensive program so we must make the […]

Date: March 29, 2019
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Artificial Intelligence (AI) and Machine Learning (ML) Forum 2019

Organized By Fiera de Manila, Inc. https://www.fmi.com.ph Pyramid Learning Platforms http://www.pyramidplatforms.com Introduction The world is digitally connected faster than ever. Technologies are disrupting the world in an exceptional speed, having great impact particularly in the transformation of business models, companies, and industries. A new age has emerged: Artificial Intelligence (AI) and Machine Learning (ML) as […]

Date: March 28, 2019
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The 10th Business Process Management (BPM) and Balanced Scorecard Seminar-Workshop 2019

Overview Practicing BPM (Business Process Management) allows organizations to evaluate and control their processes to align with business goals. It involves standardizing processes, reducing errors, and mitigating risks. It enables continuous change so the improvements are implemented and sustained over time. BSC (Balanced Scorecard), for its part, has become a strategic and management system tool […]

Date: April 24, 2019
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The 10th Six Sigma and Process Improvement Conference 2019

Introduction Digital fuels business transformation, innovation, and customer experience which is necessary to navigate current market shifts and changing consumer preferences. If organizations do not transform, they will slowly disappear and vanish. A new challenge has emerged: size is no longer a guarantee for success while business models are changing, and relationships are redefined. What […]

Date: April 25 - 26, 2019
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The 13th Digital Marketing in a BLINK Seminar 2019

In the Fourth Industrial Revolution, the definition of a ‘good’ experience has changed. Customers demand not only relevant offers, but to feel truly known and understood as individuals. In the today’s culture of immediacy, customers expect engagement at their exact moment of need. This level of engagement is viewed as standard across the entire customer […]

Date: March 14 - 15, 2019
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