Past Events

CX Strategies to Jumpstart Marketing and Business in Post Pandemic

How do companies re-start their marketing and business strategies after lock down? Key Webinar Topics 1. Importance of CX as Company‚Äôs Competitive Advantage 2. CX Strategies 2.1 Use omni-channel touch points 2.2 Use IMC – Integrated Marketing Communications 2.3 Work with Partners in the supply chain 2.4 Implement rewards and loyalty program 2.5 Use CRM […]

Date: May 15, 2020
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Leveraging Lean Six Sigma in Re-Opening of Business Post Pandemic

How do businesses prepare for the New Normal after lockdown? Key Webinar Topics 1. Using Lean Thinking in designing the New Normal Operations (20 minutes) 2. Flattening the Curve approach in business transformation – A Six Sigma Perspective (20 minutes) 3. Insights during Lockdown – Leveraging on learnings to support Operational Excellence Initiatives (20 minutes) […]

Date: May 14, 2020
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Customer and Account Service Management Seminar 2020

Introduction Every company needs to win customers and delight them. Since the customer is the life blood of the business, it is necessary to take care and give customers the best and satisfactory service. Customer satisfaction begins with learning and understanding the customer journey. Acquiring customer is an expensive program so we must make the […]

Date: May 12, 2020
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The 9th Project Management: Tools & Techniques Seminar-Workshop 2020

Overview The seminar-workshop is poised to acquaint participants to the traditional and agile approach to project management. Participants are expected to gain a better understanding and appreciation of the two (2) counter-intuitive yet complementary modalities of managing project. At the end of the seminar-workshop, the participants will be armed with learning that will allow them […]

Date: May 5 - 6, 2020
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The 15th Digital Marketing in a BLINK Seminar 2020

Introduction What should marketers focus on to improve their digital marketing in 2020? The biggest drivers of digital transformation are customer experiences, data analytics, and innovation in mobile. Marketers are gathering data and closely monitoring technologies to craft programs and campaigns to grow and scale their brands. The prevalence and ubiquity of mobile has enabled […]

Date: March 10 - 11, 2020
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