Customer Service Management Seminar

Manila, PH – With the success of the ‘Salesmanship Training Program’ last year, here comes a sequel — the ‘Customer Service Management Seminar’ on February 17, 2016 at AIM Conference Center, Makati City, PH.

Customer Service Management Seminar will provide insights on learning and understanding the customer journey, tips and techniques on customer acquisition and retention, handling customer objections and complaints, and nurturing customer engagement and relationships. This learning event will present successful case studies that work in managing and delighting customers including loyalty and rewards program that you can apply for your business.

Customer Service Management Seminar aims to equip Customer Service Representatives and Agents, Customer Care Personnel, Business Development Managers, Sales Managers, Product Managers, Brand Managers, Marketing Managers, Account Officers, Sales Executives, Branch Heads, Front Liners and those who are involved in selling products/services and customer relation management.

Expert and Author of €˜Business Psychology In Work Organizations, Ricardo ‘Ricky’ De Vera, MBA, CSP, rolls out the program. Ricky de Vera is a Certified International Trainor on Salesmanship, Leadership and Business Development. He is a Consultant on Retail, Manufacturing, Pharmaceutical, Real Estate, and Telecommunications sectors.

Learn More: http://www.fmi.com.ph/events/customer-service-management-seminar, http://www.events.ph

The program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For inquiries, call: +632-8960639, 8960637, email: norelyn@fmi.com.ph, visit websites: www.fmi.com.ph, www.events.ph

Hit Your Targets. Know the Secrets of Salesmanship.

Manila, PH – With over one hundred participants attended last December 8, 2015, the Salesmanship Training Program is back on its third run on February 16, 2016 at AIM Conference Center, Makati City, PH. This learning event is an ideal program for every marketer and sales professionals who want to win customers and increase sales.

Salesmanship presents knowledge and insights on the selling process, strategies, creative approaches, tips and techniques on sales presentation and pitches, practical insights on how to do negotiation with customers, lead them to conversions, closing sales/deals, and know how to nurture relationship and customer engagement.

Salesmanship Training Program 2016 aims to equip and re-tool every sales professional with skills to understand customers – their pattern of thinking, behavior, characteristics and preferences. This learning event is open to all professionals who are into Sales, Marketing, Advertising, Business Development, Product Management, Account Management, Fund Raising, and those who are involved in the business of selling ideas, products and services.

Expert on Salesmanship, Ricardo ‘Ricky’ De Vera, MBA, CSP, rolls out the program. Ricky de Vera is a Certified International Trainor on Salesmanship, Leadership and Business Development. He is a Consultant on Retail, Manufacturing, Pharmaceutical, Real Estate, and Telecommunications sectors.

Learn More: http://www.fmi.com.ph/events/salesmanship-training-program-feb-2016/, www.events.ph

The program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For inquiries, call: +632-8960639, 8960637, email: norelyn@fmi.com.ph, visit websites: www.fmi.com.ph, www.events.ph