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Monthly Archives: February 2019

Develop Excellent Customer Service Management Program to Delight Customer

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Manila, PH – Every company needs to win, keep and delight customers.

Since the customer is the life blood of the business, it is necessary to take care and give customers the best and satisfactory service.

Customer satisfaction begins with learning and understanding the customer journey.

Learn the processes of customer journey through various stages towards path to purchase.

Learn More: https://www.fmi.com.ph/events/customer-and-account-service-management-seminar-2019/


Customer and Account Service Management
Seminar, December 2018

How do we keep and delight customers at all times? This is a constant challenge to every company to address and train their workforce at every level of customer engagement.

Learn from Resource Speaker and Expert, Bernard N. San Juan III, General Manager of Truelogic Online Solutions, Inc. as he discusses the customer journey and shares his insights on successful case studies that work in managing and delighting customers. He will present effective strategies on customer and account service management, tips and techniques handling customer objections/complaints, and insights on nurturing customer engagement and relationships.

Watch: https://www.youtube.com/watch?v=hNVxnVTtnK4


Customer and Account Service Management
Seminar, December 2018

This seminar program is designed for Sales Managers, Customer Service Representatives and Agents, Customer Care Personnel, Business Development Managers, Fund Raisers, Account Managers, Account Officers, Sales Executive, Sales Representatives, Branch Heads, Business Owners, Key Account Managers, Group Key Account Specialists, National Key Account Managers, Retail Category Buyers, Trade Marketing Team, Merchandising and Promotions Officers, Front Liners and those who are involved in the business of selling products/services and customer relationship management.

Develop an effective customer service management program to delight customers!

Attend Customer and Account Service Management Seminar 2019 on March 29, 2019 at AIM Conference Center, Makati City, PH.

The program is organized by Fiera de Manila, Inc. (https://www.fmi.com.ph)

For inquiries, call: +632-896-0639, 896-0637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph

Improve your skills and productivity in creating effective design and videos for your communication projects …

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MANILA, PH – Learn the fundamentals and sharpen your creative skills in the Graphics and Publishing Seminar 2019 on March 26 – 27, 2019 at AIM Conference Center, Makati City, PH.

Learn More: https://www.fmi.com.ph/events/graphics-publishing-seminar-2019/

The Graphics and Publishing Seminar aims to improve your skills and productivity in creating design and marketing materials for print, web and multimedia projects.

WATCH: https://www.youtube.com/watch?v=dUO4MjiFAyA

Produce and Create Videos Seamlessly for your brand!

A detailed walk through of Adobe Premiere Pro CC 2017 using the same software used to edit ‘Marvel’s Deadpool’ in 2016. Attendees who are beginners, new users, switchers and seasoned veterans, will benefit through a detailed interface tour, various functions of different panels, techniques to speed-up and optimize editing, working with transitions, effects, round-tripping to Adobe After Effects, color grading, and finally, finishing with output in various formats for the web, TV, and film.


Dennis Lucero, Adobe Certified Expert (ACE), Apple Certified Pro, and Apple Mentor
Certified Trainer – will discuss ‘Video Editing Made Easy With Adobe Premiere Pro CC 2018.’

Creative Effective Designs for Your Communication Projects!

See how popular brands have stayed popular and how they influence consumers through the power of media, pop-culture, and corporate branding. Get a quick study on the basics of flyer, brochure and collateral design — from media types/sizes, preparation of materials, text for layout, proper use of grids, white space, and typefaces/fonts.


Antonio ‘Tony’ Bucu is an Adobe Certified Expert (ACE).
He worked as a freelance consultant/designer for Fiera de Manila, Inc., Bozell,
Basic FCB, Campaigns and Grey, and Leo Burnett, and as a full-time designer
for Pixel Magic and Gimenez Group.

Create Amazing UI/UX using Adobe Experience Design

Make, design, and share interactive prototypes. Designers can add interactions and animations to static designs, turning them into interactive prototypes that can validate the user experience. These prototypes can be easily shared via the web to gather feedback. This session aims to empower creative professionals to embrace these new discipline to facilitate new skills that will equip them to be future-ready.


Rollan M. Banez, Technology Evangelist – GetCre8tive Corporation, Adobe Certified
Expert (ACE) and Adobe User Group Manager.

This program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For Inquiries: Call: +632 896-0639, 896-0637, Email: norelyn@fmi.com.ph, Visit Website: www.fmi.com.ph

How Digital Fuels Transformation and Customer Experience

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Manila, PH – In the today’s culture of immediacy, customers expect engagement at their exact moment of need. They want seamless experiences regardless of channel.

The definition of a ‘good’ experience has changed. Customers demand not only relevant offers, but to feel truly known and understood as individuals.

Watch: https://www.youtube.com/watch?v=gL6niXoz-TQ

2019 Digital Marketing in a BLINK is designed for YOU: the marketing professional.

Learn from leading industry Experts as they share their knowledge and insights on the latest trends and updates on digital marketing.

Learn More: https://www.fmi.com.ph/events/blink-seminar-2019/


Class Photo – Digital Marketing in a BLINK Seminar, August 2018

Connect and establish relationships with people who are like you – always available, go to group of peers who ask similar concerns, or present new ideas.

This March 2019 edition of BLINK Seminar focuses on understanding the new digital customer experience (DCX), implementing data-driven marketing to improve CX, creating high-quality content and moving multi-channel to omni-channel approach with analytics.

It will present relevant topics, such as, the usage of video to boost conversions and brand visibility, integrating artificial intelligence (AI), chatbots, voice search, augmented & virtual reality (AR/VR), to bring customer engagement and experience to the next level.

By attending BLINK you will be able to keep up with important trends that matter and know exactly how to successfully implement the latest techniques. The knowledge that you will get will help you attain the desired ROI every time you launch a campaign, create an ad, or start working on a new platform.

Think well beyond your traditional domain and lead customer experience initiatives across your organization.

Attend The 13th Digital Marketing in a BLINK Seminar 2019 on March 14-15, 2019 at AIM Conference Center, Makati City, PH.

The program is organized by Fiera de Manila, Inc.

For inquiries, call: +632-8960639, 8960637, email: norelyn@fmi.com.ph, visit website: https://www.fmi.com.ph.

Understand the Future of Work through Artificial Intelligence and Machine Learning …

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Manila, PH – The world is digitally connected faster than ever. Technologies are disrupting the world in an exceptional speed, having great impact particularly in the transformation of business models, companies, and industries.

A new age has emerged: Artificial Intelligence (AI) and Machine Learning (ML) as an increasingly enticing proposition at this point.

Get insights on how AI and ML will change the future of work. Find out in the Artificial Intelligence (AI) and Machine Learning (ML) Forum 2019 on March 28, 2019 at AIM Conference Center, Makati City, PH.

Learn More: https://www.fmi.com.ph/events/artificial-intelligence-forum-2019/

Artificial Intelligence (AI) and Machine Learning (ML) are being leveraged by businesses in various sectors as a vital competitive advantage. Consumers believe that AI and ML have the potential to assist in major scientific and medical breakthroughs, democratize cost of services, elevate poor customer service practices, uncover anomaly patterns, and even free-up an overburdened workforce.

Tech optimists believe AI could create a world where human abilities are amplified as machines help mankind process, analyze, and evaluate the abundance of data that creates today’s digital world, allowing humans to spend more time engaged in high-level thinking, creativity, and decision-making.

WATCH: https://www.youtube.com/watch?v=-bSU3VZ0p8k

The Forum is open to all Senior Level Manager, IT Executive, Business Owner, Entrepreneur, Data Scientist/Analyst, Strategic Planner, Business Analyst, HR Director/Manager, Project Manager, Web Master/Developer, Innovation Champion, IT Programmer, Customer Experience (CX) Officer, Team Leader, E-Commerce Champion, and those who are involved in IT systems and RPA (Robotic Program Automation) in their organizations.

Discover the world of AI and ML as it presents challenges and opportunities, what it can do to businesses to increase productivity and profitability, deliver high quality work output with precision, and changing human behaviour, attitudes, preferences, and overall lifestyle.

Are you ready to take the next step? Attend Artificial Intelligence (AI) and Machine Learning (ML) Forum 2019 on March 28, 2019 at AIM Conference Center, Makati City, PH.

The program is organized by Fiera de Manila, Inc. (www.fmi.com.ph) and Pyramid Learning Platforms (http://www.pyramidplatforms.com)

For inquiries, call: +632-896-0639, 896-0637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph