Manila, PH – Customer Experience is one of the hottest topics in the world of businesses today.

As consumers are empowered and take the lead in the purchase cycle, such reality is exerting pressure in businesses to create remarkable and delightful customer experiences.

Customer Experience (CX) is the overall quality of interactions a consumer has with the company and its products and services.

Learn how to create Customer Experience (CX) strategy that encompasses all customer interactions. Know your customers well to deliver personalized experiences that will entice them to remain loyal and to become advocates of your brand by actively spreading positive words about your company, products and services.

Learn More: https://www.fmi.com.ph/events/customer-experience-management-seminar-2017/

Customer Experience Management Seminar 2017 presents the importance of making customer centricity and engagement a culture of excellence.

This learning event discusses customer behaviour and habits, organizational and cultural changes, creating value beyond products and purchases, measuring CX, effective customer retention strategies, employee engagement, and understanding of digital customer experience.

Watch: https://www.youtube.com/watch?v=s_dhhCvXwJE

Customer Experience Management Seminar 2017 provides a deeper understanding on CX that involves all customer interactions through traditional channels, website purchases, phone calls and live chat, social media, sms and other emerging communication medium or touch points.

Learn how to create a holistic Customer Experience (CX) strategy!

Attend Customer Experience Management Seminar 2017 on September 6, 2017 at AIM Conference Center, Makati City, PH.

The program is organized by Fiera de Manila, Inc.

For inquiries, call: +632-8960639, 8960637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph.

MANILA, PH – Apply Salesmanship discipline for increase sales results in Salesmanship Training Program on August 15, 2017 at AIM Conference Center, Makati City, PH.

WATCH: https://www.youtube.com/watch?v=uNetSvIYqN8

This program will provide insights, tips and techniques on the selling process, strategies and creative approaches to map out your road map to sales success. Participants will learn and understand customer’s behavior, how to win and keep customers and nurture customer engagement and relationships.

It will also feature key training topics on how to prepare sales presentation and pitches, negotiation techniques, handling customer objections, overcoming your fear in selling and more.

Ricky de Vera presents Strategic Sales Framework.

Salesmanship Training Program is designed for Sales Managers, Customer Service Representatives and Agents, Customer Care Personnel, Business Development Managers, Product Managers, Brand Managers, Marketing Managers, Fund Raisers, Account Managers, Account Officers, Sales Executives, Sales Representatives, Branch Heads, Front Liners and those who are involved in the business of selling products/ services and customer relation management.

About the Resource Speaker: Ricardo ‘Ricky’ de Vera, MBA, CSP, CMP – is a Certified International Trainor on Salesmanship, Leadership and Business Development and a Certified Marketing Professional. He is a Consultant on Retail, Manufacturing, Pharmaceutical, Real Estate, and Telecommunications sectors. Ricky, with his training and expertise in Behavioural Psychology, he will present an unorthodox, dynamic and behavior-driven approaches to Salesmanship.

Aim high and hit the mark!

Selling is a skill. Be the world’s greatest salesman. Attend Salesmanship Training Program 2017!

Learn more: https://www.fmi.com.ph/events/salesmanship-training-program-2017-august/

This program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For Inquiries:

Call: +632 896-0639, 896-0637
Email: norelyn@fmi.com.ph
Visit Website: www.fmi.com.ph

Manila, PH – Challenged with rising customer acquisition costs, building relationship with customers is imperative in business. Companies need to continually innovate and assume a proactive role in developing meaningful and relevant customer retention programs.

Attend Customer and Account Service Management Seminar on August 16, 2017 at AIM Conference Center, Makati City, PH.

Learn More: https://www.fmi.com.ph/events/customer-and-account-service-management-seminar-2017-august/

This learning event discusses insights on understanding the customer journey in various stages leading towards path to purchase. It will present effective strategies on customer and account service management, tips and techniques handling customer objections/complaints, nurturing customer engagement and relationships.

WATCH: https://www.youtube.com/watch?v=e9mazCFaiYU

This program is intended for marketers, customer service representatives, account managers and officers, sales professionals, business owners and entrepreneurs who are involved in delighting and growing customers.

It also aims to train Customer Service Representatives and Agents, Customer Care Personnel, Sales Managers, Business Development Managers, Product Managers, Brand Managers, Marketing Managers, Fund Raisers, Account Managers, Account Officers, Sales Executives, Sales Representatives, Branch Heads, and those who are involved in selling products/services and customer service management.

This program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)
For Inquiries: Call: +632 896-0639, 896-0637
Email: www.fmi.com.ph