MANILA, PH – Challenged with rising customer acquisition costs, building relationship with customers is imperative in business. Companies need to continually innovate and assume a proactive role in developing meaningful and relevant customer retention program. Attend Customer Service Management Seminar on October 17, 2017 at AIM Conference Center, Makati City, PH.

Learn More: https://www.fmi.com.ph/events/customer-service-management-seminar-2017-october/

About the Speaker: Mondo C. Castro is a Certified Coach, Gallup International and Certified Emotional Intelligence Practitioner, Genos International. He is a member John Maxwell Team. He has 20 years of experience in customer service management, corporate training and media. Mondo was also a Business & Management Consultant for a US-based company, VirtuallyinCredible, a division of Home Property Management. He holds an MBA degree from Ateneo Graduate School of Business and the Regis University in Colorado.

This learning event discusses Customer Service (CS) Research Numbers, Essentials of Customer Service Mindset, Understanding Customer Journey Process, Strategies and Techniques in Customer Acquisition and Retention, Value-Added Services, Handling Customer Objections and Concerns, Loyalty and Rewards Program.

This program is intended for Marketers, Customer Service Representatives and Agents, Customer Care Personnel, Sales Managers, Business Development Managers, Product Managers, Brand Managers, Marketing Managers, Fund Raisers, Account Managers, Account Officers, Sales Executives, Sales Representatives, Branch Heads, and those who are involved in selling products/services and customer service management.

This program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For Inquiries: Call: +632 896-0639, 896-0637, Email: norelyn@fmi.com.ph, Visit Website: www.fmi.com.ph

MANILA, PH – Sales as a career means a calling to engage in a lasting relationship building with customers! Applying salesmanship discipline can shape you to be a prolific and effective salesman.

Learn More: https://www.fmi.com.ph/events/salesmanship-seminar-2017-october/

Fiera de Manila, Inc. (www.fmi.com.ph) presents the Salesmanship Seminar 2017 on October 18, 2017 at AIM Conference Center, Makati City, PH, with Bernard San Juan III, General Manager of TrueLogic Online Solutions as the Resource Speaker and Expert.

About the Speaker: Bernard San Juan III started with the local web-portal, Filonline, in 2000 to his current position as General Manager for Truelogic Online Solutions. In over 14 years, he managed the business in the development of hundreds of websites, over a thousand digital marketing projects, managed e-commerce online stores, coached dozens of successful sales professionals, incorporated four companies and grown three start-ups to multi-million dollar-sized companies – 360Training.com, Shopster.com, MartinPrint.com.au, LWCI/iFLOOR.com. He has a proven track record in the field of sales, workforce management, sales management, sales training, web development, online marketing, eCommerce and HR.

This program will provide insights, tips and techniques on the selling process, strategies and creative approaches. Participants will learn and understand customer’s behavior, how to win and keep customers and nurture customer engagement and relationships.

It features key topics on how to prepare sales presentation and pitches, negotiation techniques, handling customer objections, overcoming your fear in selling and more.

Salesmanship Seminar is designed for Sales Managers, Customer Service Representatives and Agents, Customer Care Personnel, Business Development Managers, Product Managers, Brand Managers, Marketing Managers, Fund Raisers, Account Managers, Account Officers, Sales Executives, Sales Representatives, Branch Heads, Front Liners and those who are involved in the business of selling products/ services and customer relation management.

This program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For Inquiries: Call: +632 896-0639, 896-0637, Email: norelyn@fmi.com.ph, Visit Websie: www.fmi.com.ph