Manila, PH – Today’s customer is highly informed and demanding, and have higher expectations to brands and businesses. Companies strive to build robust customer experience (CX) strategy to differentiate themselves from their competitors.

Meet and exceed the expectations of your customers, and in turn, increase customer loyalty and satisfaction in ‘The 6th Customer Experience Management (CXM) Seminar PH 2020’ on March 20, 2020 at AIM Conference Center, Makati City, PH.

Learn More: https://fmi.com.ph/events/cxm-seminar-march-2020/

This seminar presents CX thought leadership, best practices, and successful case studies to expand and improve existing CX strategy. Get cutting edge insights on how innovative CX programs, encompass overall customer interactions using omni-channel approaches to deliver new opportunities and increased revenues.

Remarkable customer experience (CX) fuels business growth, and not many companies are seeing CX as a critical competitive advantage.

Recent developments in technology are empowering consumers like never before. This digital revolution is expanding consumer choice and giving users access to information around the world, anytime, anywhere. Customers can now make educated choices between competing brands, as information is literally at their fingertips.

According to Forrester Research, the next breed of CX innovators are using smart insights derived from deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues.

According to Gartner, Inc., more than 50% of organizations will redirect their investments towards customer experience innovation now and in the immediate future. Forward-thinking companies engaged in innovation as the benchmark of CX leadership.

Customer-centricity, disruptive systems, lean thinking are foundations for business growth.

This seminar is open to all Managing Directors, General Managers, Business Owners, CMOs, Entrepreneurs, Innovators, Business Development Directors/Managers, Strategic Planners, Corporate Planning Executives, Brand Marketers, Product Managers, Category Managers, Advertising Managers, Sales Managers, CRM Directors/Managers, Digital Directors, Digital Marketing Service Providers, Agencies, Publishers, Media, E-Commerce Entrepreneurs, Startups, Account Managers, Branch Managers, Customer Service Representatives and Agents, Customer Care Personnel, Account Managers/Officers, Government, Academe, and those who are involve in customer experience management and responsible for driving innovation, strategy, marketing, business development in the organization.

Deliver exceptional customer experience (CX)! Join us in ‘The 6th Customer Experience Management (CXM) Seminar PH 2020’ on March 20, 2020 at AIM Conference Center, Makati City, PH!

This program is organized by Fiera de Manila, Inc. (https://www.fmi.com.ph)

For inquiries, call: +632-8896-0639, 8896-0637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph

Manila, PH – The biggest drivers of digital transformation are customer experiences, data analytics, and innovation in mobile.

Marketers are gathering data and closely monitoring technologies to craft programs and campaigns to grow and scale their brands. The prevalence and ubiquity of mobile has enabled more personal interactions and experiences betweenbrands and consumers.

Learn More: https://fmi.com.ph/events/blink-march-2020/

Digital Experts in BLINK Seminar will present insights from their industry and brand experiences to deepen learnings and shared knowledge.

By attending BLINK, you can keep up with important trends that matter and know exactly how to successfully implement the latest techniques. This knowledge will help you attain the desired ROI in your campaign, creating an ad, or start working on a new platform.

WATCH: https://www.youtube.com/watch?v=gUbiPZFYP2M

The Blink Seminar 2020 will give information and ideas on guiding principles for CMOs and their evolving roles; The New Commerce emerging in the PH landscape; Gen Z and Retail: Bridging the generation gap for brands; Social Media hacks to boost SEO; Opportunities in Mobile: Driving business through apps and mobile web; SEO (Search Engine Optimization) vs. PPC (Pay-Per-Click) advertising; Boost your open rates through messaging apps.

The seminar will also discuss micro-moment goes mainstream to improve CX and boost ROI; why brands are shifting to omni-channel marketing? Integrating videos across the marketing funnel; Popularity of Live Video Streaming; Voice Search as the new weapon of E-Commerce; Creating content that resonates and its KPI; What consumers expect from social media influencers and their ethics?

The seminar is open to all CMOs, Brand Marketers, Business Owners, Category Managers, Advertising Managers, Digital Directors, Digital Agencies, Publishers, Retailers, Media, Telcos, Conten Providers, Bloggers, E-Commerce Entrepreneurs, Data Scientist, Digital Suppliers, Government, Academe, Digital Marketing Service Providers and those involved in digital transformation of companies and businesses.

Don’t miss the latest trends in BLINK!

Attend the 15th Digital Marketing in a BLINK Seminar 2020 on March 10 – 11, 2020 at AIM Conference Center, Makati City, PH.

The program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For inquiries, call: +632-8896-0639, 8896-0637,
email: norelyn@fmi.com.ph,
visit website: https://www.fmi.com.ph.