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Monthly Archives: March 2019

Start your Business Transformation with Six Sigma Methodology ….

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Manila, PH – Speed and the ability to adapt to changing market conditions are today’s challenges of every business. The emergence of new technologies and innovation are disrupting traditional and existing markets.

In the Fourth Industrial Revolution, organizations must re-invent and transform to stay ahead of the competition.

Start your business transformation with process improvement, upgrade of people’s skills and technology adoption in the 10th Six Sigma and Process Improvement Conference 2019 on April 25-26, 2019 at AIM Conference Center, Makati City, PH.

WATCH: https://www.youtube.com/watch?v=bOSi3CBO5kM

Praveen Tatia, Vice President and Business Excellence Leader, Accenture PH
discusses what’s ahead of Robotic Process Automation (RPA) and Artificial Intelligence (AI)?

This conference will discuss the seven steps to operational excellence, robotic process automation (RPA) and artificial intelligence (AI), upgrading of people’s skills, the new approach to Kaizen, data analytics, human centered design synergy with Lean Six Sigma, risk management, inclusive leadership to inspire human-based innovation, and customer journey optimization.

The conference will help business leaders, owners, and professionals cope with the speed and dynamics of change in the market through data-driven decision-making and innovative thinking.

Learn More: https://www.fmi.com.ph/10thsixsigma2019/

Korina Alvarez Mercado, Human Capital (HC) Specialist V of Philippine Airlines
discusses why analytics is important as it uncovers hidden patterns, unknown correlations,
market trends, customer preferences and other useful information.

The 9th Six Sigma and Process Improvement Conference 2018 class photo …

Over the years, the Six Sigma Conference is deeply rooted in the world of process excellence and improvement as a strategy to business transformation. Now, with digital tools, innovation becomes the goal for re-engineering processes and value propositions to create positive, memorable customer experiences.

As process owners and transformational leaders embarked on a powerful continuous improvement strategy, Six Sigma combined with other methodologies become vital tool kits in upgrading skill sets of people (workforce), building human capacities, and engaging them in the culture of innovation and work excellence.

Dennis Beng Hui, Managing Director and Founder of Technopoly Inc. discusses new approach to
Kaizen as a means towards the creation of the perfect Value Stream.

The 9th Six Sigma Conference 2018.

This conference is open to CEOs, Presidents, Managing Directors, General Managers, Business Owners, Entrepreneurs, Senior Level Managers, Process Owners/Analysts, Lean and Six Sigma Practitioners, Strategic Planners, Corporate Planning Executives, Project Managers, Customer Experience (CX) Officers, Innovation Champions, Team Leaders, Growth Officers, and those who are involved in continuous improvement and business excellence in their organizations. Evaluate and control your processes to align with business goals …

Start your business transformation in Six Sigma way!

Attend the 10th Six Sigma and Process Improvement Conference 2019!

The program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For inquiries, call: +632-896-0639, 896-0637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph

Customer Experience (CX) Innovators as Engine for Growth …

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Manila, PH – Successful brands learned to understand their customers, deliver compelling and engaging experiences. As customer experience (CX) becomes key to business sustainability, Customer Experience (CX) innovators now are mandated to ‘be the engine of growth’ for the company.

Know the secret sauce of CX innovation in the 4th Customer Experience (CX) PH Seminar 2019 on May 24, 2019 at the AIM Conference Center, Makati City, PH.

Learn More: https://www.fmi.com.ph/events/the-4th-customer-experience-ph-seminar-2019/

Participants in the 3rd Customer Experience (CX) Seminar 2018 held October 18, 2018 at
AIM Conference Center, Makati City, PH.

This seminar presents CX thought leadership, best practices, and successful case studies to expand existing CX strategy. Get cutting edge insights on how innovative CX programs encompass overall customer interactions using omni-channel approaches to deliver new opportunities and increased revenues.

Anamaria M. Mercado, Program Director for Six Sigma Programs, CCE Ateneo Graduate School of Business Six Sigma Master Black Belt, discusses building a strong and effective Voice of The Customer (VoC) Program …

According to Forrester Research, the next breed of CX innovators are using smart insights derived from deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues.

Dindo Marzan, Managing Director, Voyager Innovations presents a case study on building
a strong and effective CX program …

Eduardo I. Mapa, Jr., Country Head/Partner, Entropia CBR presents strategies on how to create engaging experiences using the power of storytelling …

Participants will able to drive growth, CX leaders must take on a visible, assertive and decisive profile in directing the whole organization towards new business opportunities, new and existing customers, and new sources of revenue.

Maria Luz ‘Yayu’ Javier, President and COO, Avanza, Inc. discusses integrating data into CX Measurement …

This seminar is open to all Managing Directors, General Managers, Business Owners, CMOs, Entrepreneurs, Innovators, Business Development Directors/Managers, Strategic Planners, Corporate Planning Executives, Brand Marketers, Product Managers, Category Managers, Advertising Managers, Sales Managers, CRM Directors/Managers, Digital Directors, Digital Marketing Service Providers, Agencies, Publishers, Media, E-Commerce Entrepreneurs, Startups, Account Managers, Branch Managers, Customer Service Representatives and Agents, Customer Care Personnel, Account Managers/Officers, Government, Academe, and those who are involve in customer experience management and responsible for driving innovation, strategy, marketing, business development in the organization.

Deliver exceptional Customer Experience (CX) to increase customer advocacy …

Attend the 4th Customer Experience (CX) PH Seminar 2019!

This program is organized by Fiera de Manila, Inc. (https://www.fmi.com.ph/)

For inquiries, call: +632-896-0639, 896-0637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph

Transform Your Organization Through Business Process Management (BPM) and Balanced Scorecard (BSC)!

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Manila, PH – With today’s competitive markets, it is imperative for companies to review business processes to efficiently and effectively respond to customer needs, align and standardize processes to company goals/vision, and establish performance metrics that reward productive output.

Be a part of the 10th Business Process Management (BPM) and Balanced Scorecard (BSC) 2019 on April 24, 2019 at AIM Conference Center, Makati City, PH.

WATCH: https://www.youtube.com/watch?v=TXiYd0_VdvU

This seminar-workshop is a Pre-Conference session to the 10th Six Sigma and Process Improvement Conference 2018 on April 25 – 26, 2019 at AIM Conference Center, Makati City, PH.

Learn More: https://www.fmi.com.ph/10thsixsigma2019/pre-conference/

Balanced Scorecard Model (BSC) Learning Session 2018.

Practicing BPM allows organizations to evaluate and control their processes to align with business goals. It involves standardizing processes, reducing errors, and mitigating risks.

Bryan Gobaco, Director and Senior Consulting Partner, Technopoly, Inc. shares best practices of business process management …

Balanced Scorecard (BSC) Model, on the other hand, is a strategic and management tool that enables an organization to align activities to its vision and strategy. Applying it to the business process management renders the process improvement more efficient with customer-centricity as the underlying philosophy.

Dr. Anna Bella Siriban-Manalang, Ph.D., Independent Management Consultant – presents Balanced Scorecard (BSC) as a management performance measure …

Participants learned how to map and standardize processes in their organization during workshops …

Learn and understand the concepts and framework of Business Process Management (BPM) and Balanced Scorecard (BSC) Model to achieve business success.

This Pre-Conference session is open to CEOs, Presidents, Managing Directors, General Managers, Business Owners, Entrepreneurs, Senior Level Managers, Process Owners/Analysts, Lean and Six Sigma Practitioners, Strategic Planners, Corporate Planning Executives, HR Director/Manager, Growth Officer, Customer Experience (CX) Officer, Innovation Champion, Team Leader, and those who are involved in continuous improvement and process excellence program in their organizations.

Evaluate and improve your processes to align with business goals …

Attend the 10th Business Process Management (BPM) and Balanced Scorecard (BSC) 2019!

The program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For inquiries, call: +632-896-0639, 896-0637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph