MANILA, PH – Digital transformation enabled customers to take the lead in the purchase cycle. This reality is exerting pressure in businesses to create meaningful and remarkable customer experiences.

Franco del Rosario, Managing Consultant of Six Sigma Consulting Manila will reveal the Customer Experience (CX) trends in retail.

Customer Experience (CX) Management Seminar presents a transformation opportunity to eliminate underlying customer pain points and re-invent customer experiences (CX) – from the customers’ point of view – making it faster, easier and more convenient than traditional channels to engage.

Learn More: https://www.fmi.com.ph/events/2nd-customer-experience-management-seminar-2018/

This learning event discusses customer behaviour and habits, data analytics, organizational and cultural changes, creating value beyond products and purchases, measuring CX, effective customer retention strategies, employee engagement, and understanding of digital customer experiences.

Maria Luz ‘Yayu’ Javier, President and COO of Avanza, Inc. gives you the power to understand your customers and offer them a truly personalized experience.

The participants from last year’s Customer Experience (CX) Management Seminar held September 06, 2017 at AIM Conference Center, Makati City, PH.

Learn how to create strategy and CX program that encompasses all customer interactions. Such CX program entices customer to remain loyal and become advocates of your brand.

Know how to create a killer CX for your brand with Ed I. Mapa, Jr., Founder and CEO of Castle By The River – A Digital Transformation Agency.

Know the other ways, apart from financial and customer feedback, that can help you measure if your CX strategy is working.

Attend Customer Experience (CX) Management Seminar 2018 on April 13, 2018 at AIM Conference Center, Makati City, PH.

This program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For Inquiries: Call: +632 896-0639, 896-0637, Email: norelyn@fmi.com.ph, Visit Website: www.fmi.com.ph

Manila, PH – Practicing BPM allows organizations to evaluate and control their processes to align with business goals. It involves standardizing processes, reducing errors, and mitigating risks.

Balanced Scorecard (BSC) Model, on the other hand, is a strategic and management tool that enables an organization to align activities to its vision and strategy. Applying it to the Business Process Management renders the process improvement more efficient with customer-centricity as the underlying philosophy.

Watch: https://www.youtube.com/watch?v=1Ae8DyLRerc

Learn and understand the concepts and framework of Business Process Management (BPM) and Balanced Scorecard (BSC) Model to achieve business success.

Be a part of the 9th Business Process Management and Balanced Scorecard Seminar – Workshop 2018 on April 25, 2018 at AIM Conference Center, Makati City, PH.

The 9th Business Process Management and Balanced Scorecard Seminar – Workshop 2018 will focus on the following key topics: concept and framework of BPM, process map, process tree diagram, value stream map (VSM), BSC Model, process performance management and metrics, and some case studies.

Learn More: https://www.fmi.com.ph/9thsixsigma/pre-conference/

This Seminar-Workshop is a Pre-Conference session to the 9th Six Sigma and Process Improvement Conference 2018 on April 26 – 27, 2018 at AIM Conference Center, Makati City, PH.

Review your business processes to efficiently and effectively respond to customer needs. Implement Business Process Management and Balanced Scorecard to drive improvement to your organization.

This Pre-Conference session is open to CEOs, Presidents, Managing Directors, General Managers, Business Owners, Entrepreneurs, Senior Level Managers, Process Owners/Analysts, Lean and Six Sigma Practitioners, Strategic Planners, Corporate Planning Executives, and those who are continuing with business excellence and continuous improvements in their organizations.

Attend The 9th Business Process Management and Balanced Scorecard Seminar – Workshop 2018 on April 25, 2018 at AIM Conference Center, Makati City, PH.

The program is organized by Fiera de Manila, Inc.

For inquiries, call: +632-8960639, 8960637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph