follow us!

Author Archives: venfrancis

Learn strategies to improve customer retention program …

Posted on by

Manila, PH – Customer satisfaction begins with understanding the customer. Learn the processes in the customer journey, engage the customer in each stages, and lead them towards path to purchase.

Attend the Customer and Account Service Management Seminar 2019 on October 22, 2019 at
AIM Conference Center, Makati City, PH.

Learn More: https://www.fmi.com.ph/events/customer-and-account-service-management-seminar-2019-october/

This seminar will widen your knowledge on strategies, approaches, tips and techniques on customer retention. Learn how to motivate employees to render excellent customer service, handle customer objections, and resolving customer issues quickly.


Bernard San Juan III sharing his knowledge, tips and techniques with the delegates …


Class Photo – Customer and Account Service Management Seminar July 2019 Edition …

Customer and Account Service Management Seminar will enrich delegates on how to keep and delight customers at all times.

This program is designed for Sales Managers, Customer Service Representatives and Agents, Customer Care Personnel, Business Development Managers, Fund Raisers, Account Managers, Account Officers, Sales Executive, Sales Representatives, Branch Heads, Business Owners, Key Account Managers, Group Key Account Specialists, National Key Account Managers, Retail Category Buyers, Trade Marketing Team, Merchandising and Promotions Officers, Front Liners and those who are involved in the business of selling products/services and customer relation management.

Delighting customers at all times!

Attend Customer and Account Service Management Seminar 2019 on October 22, 2019 at AIM Conference Center, Makati City, PH.

This program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For inquiries, call: +632-896-0639, 896-0637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph

Powerful Tools and Techniques in Managing Projects based on PMBOK and PRINCE2 standards …

Posted on by

Manila, PH – How do you manage projects successfully based on requirements of business? Know how to leverage on the powerful tools and techniques in the 8th Project Management Seminar – Workshop 2019 on October 03-04, 2019 at Makati Sports Club, Makati City, PH.

This 2-day program is designed to help participants augment their existing understanding of project management by learning a number of powerful tools and techniques based on PMBOK (Project Management Body of Knowledge) and PRINCE2 standards.

Learn More: https://www.fmi.com.ph/events/the-8th-project-management-seminar-workshop-2019/


Christian Orias, Managing Director, Cogniseed Consulting, Inc. shares his experiences in successfully rolling out projects and how to leverage on its powerful tools and techniques.

Workshops and exercises are infused into the program intended to expose project managers to learn core concepts and best practices in project management. It is imperative that they understand the life cycle of project management and develop skill sets in project planning and implementation.


Participants share insights and what they have learned about the best practices in
managing projects…


Project Management Seminar 2018 …

This learning event is open to all middle to senior-level Managers, Project Managers, IT Software Developers, Corporate Planners, Construction Managers, General Contractors, Architects, Engineers, Finance Managers, Risk Managers, Six Sigma/Quality Practitioners, Business Development Managers, Marketing Managers, Product Managers, Event Managers, and those who are involved in business planning and project management tasks.


Project Management Seminar 2018 …

Christian Orias – is a Management Consultant specializing in IT Service Management, Information Security Management, Quality Management, Project Management and Process Improvement. He is also an independent member of the Audit Committee of the Philippine Electricity Market Corporation.

Being a Consultant and Trainer, he has assisted numerous companies with their ISO Certification initiatives and helped hundreds of professionals obtain their ITIL,
Project Management Professional (PMP) and Lean Six Sigma certifications.

Don’t miss this learning event!

Attend the 8th Project Management Seminar – Workshop 2019 on October 03-04, 2019 at Makati Sports Club, Makati City, PH.

The program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For inquiries, call: +632-896-0639, 8960637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph

Acquire Customers with Compelling Sales Pitches

Posted on by

Manila, PH – Sales pitches present the product/service to attract attention of customers. It is an important selling technique for entrepreneurs. It is vital if you want to turn prospects into paying customers.

An excellent sales pitch is convincing and persuasive so a prospect is moved into buying a product.

Know how to acquire customers with compelling sales pitches in Salesmanship Seminar 2019 on October 17, 2019 at AIM Conference Center, Makati City, PH.

Learn More: https://www.fmi.com.ph/events/salesmanship-seminar-2019-october/

This seminar will help you hone your skills in Salesmanship through understanding the customer journey and selling process, how to turn prospects into paying customers, how you can create and prepare sales pitches, how to successfully close deals, how you can win and keep customers for sustainable business, and how to do sales planning, budgeting, and forecasting.


Participants of Salesmanship Seminar last July 2019
at AIM Conference Center, Makati City, PH.

According to Michael Halper, Author and Founder, CEO of SalesScripter, to have a compelling sales pitch, one should not sound like a salesperson when selling a product/service. Instead, present yourself as a reliable business person who can resolve and help solve customers’ problems. An awesome sales pitch can move prospects into the next steps of the sales process.


Bernard N. San Juan III, General Manager of TrueLogic Online
Solutions, Inc. discussed prospecting customers …

This seminar is open to all Sales Managers, Customer Service Representative and Agents, Customer Care Personnel, Business Development Managers, Product Managers, Brand Managers, Marketing Managers, Fund Raisers, Account Managers, Account Officers, Sales Executives, Sales Representatives, Front Liners, and those who are involved in the business of selling products/services and customer relationship management.

Turn prospects into paying customers with compelling sales pitches!

Attend the Salesmanship Seminar 2019 on October 17, 2019 at
AIM Conference Center, Makati City, PH!

This program is organized by Fiera de Manila, Inc. (https://www.fmi.com.ph).

For inquiries, call: +632-896-0639, 896-0637, email: norelyn@fmi.com.ph,
visit website: www.fmi.com.ph

Balanced Scorecard (BSC) measures strategic performance of the organization …

Posted on by

Manila, PH – Excellent implementation of Balanced Scorecard (BSC) aligns organizational processes with strategic priorities. It translates the mission and strategy of an organization into concrete actions and create alignment between teams and all members of the organization to concentrate on its strategic priorities.

The Balanced Scorecard (BSC) measures and tracks performance across the organization. It gives stakeholders management insights and improves decision making.

Attend the ‘Designing and Implementing Balanced Scorecard (BSC): A Seminar Workshop 2019’ on September 20, 2019 at AIM Conference Center, Makati City, PH.

Learn More: https://www.fmi.com.ph/events/balanced-scorecard-seminar-2019/


Class Photo, Business Process Management (BPM) and
Balanced Scorecard (BSC) Seminar – Workshop 2019 last
April 24, 2019 held at AIM Conference Center, Makati City, PH

This seminar-workshop is focused on understanding the Balanced Scorecard (BSC) model and its methodology. By adopting the BSC’s four (4) perspectives: learning and growth, business process, the customer, and financial perspectives, and applying it to organizational process management renders the efficacy and efficiency of an organization’s architecture or design.


Dr. Anna Bella Siriban-Manalang, Ph.D.,
Independent Management Consultant, presents
Balanced Scorecard (BSC) as a management performance measure …

Most organizations use Balanced Scorecard to provide internal and external stakeholders a snapshot of performance metrics and information. This data is critical to continuous improvement process. It is an excellent tool that links mission and strategy to performance measures, and strategically, align initiatives.


Participants during workshop session last April 24, 2019
held at AIM Conference Center, Makati City, PH

The implementation of BSC involves all levels of the organization in reaching a common goal, developing a spirit of cooperation.


Designing a Balanced Scorecard (BSC) learning session
last April 24, 2019 held at AIM Conference Center, Makati City, PH

This seminar – workshop is designed for CEOs, Presidents, Managing Directors, General Managers, Business Owners, Entrepreneurs, Senior Level Managers, Process Owners/Analysts, Lean and Six Sigma Practitioners, Strategic Planners, Corporate Planning Executives, HR Director/Manager, Growth Officer, Customer Experience (CX) Officer, Innovation Champion, Team Leaders, and those who are involved in continuous improvement and business excellence programs in their organizations.

The program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For inquiries, call: +632-896-0639, 896-0637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph

Risk Management on the road towards operational excellence …

Posted on by

Risk Management 2019

Manila, PH – Given the increasing globalization and pressing issues in the economy, current risk analysis tools and techniques are required to address these complexities of the risk environment.

Risk Management is a discipline that every organization needs to institutionalize.

Achieve operational excellence and continuous improvement by creating a risk-free environment in the ‘Risk Management Seminar 2019’ on October 11, 2019 at AIM Conference Center, Makati City, PH.

Learn More: https://www.fmi.com.ph/events/risk-management-seminar-2019-october/


Class Photo, Risk Management Seminar 2019 last
July 12, 2019 held at AIM Conference Center, Makati City, PH

Risk management involves identifying, understanding, and managing potential risk to make sure organizations achieve their objectives. Six Sigma is a proven methodology that leads to breakthrough performance in various companies. It is not easy to manage these threats and react to the changing business dynamics to be more competitive in the market.

This seminar-workshop will discuss the application of Six Sigma Thinking and Tools in operations and project risk management initiatives in support of the overall operational excellence activities of an organization.


Participants during discussion, Risk Management Seminar 2019
July 12, 2019 held at AIM Conference Center, Makati City, PH

The Resource Speaker and Expert, Michael Victor H. Sibayan, is the Managing Consultant of MVHS Management Consultancy and is a Six Sigma Black Belt practitioner who leads in teaching and counseling operations personnel and business leaders on how to reduce variation, make better decisions and ultimately improve results.


Michael Victor H. Sibayan, Managing Consultant of MVHS
Management Consultancy and former Vice President –
ROHQ Philippine Operations of Famous City Holdings Ltd.
– ROHQ (Star Cruises)

Mike is a Consultant and Trainer who carries more than twenty (20) years of experience with a record of accomplishments in the area of Operations Management, Business Process Improvement, Project and Program Management, Process Documentation, Methods Analysis, Change Management, Training & Development, Risk Management, Business Continuity Planning, Crisis Management, Information Security and Business Analysis.


Participants sharing their key-takeaways during Risk Management Seminar 2019 on July 12, 2019 held at AIM Conference Center, Makati City, PH

Know risk management approaches to ensure any potential threats to success, are identified and dealt with before they will fundamentally impact your business or project at hand.

This seminar is designed for CEOs, Presidents, General Managers, Managing Directors, Senior Level Officers and Managers, Lean Six Sigma Practitioners, Strategic Corporate Planners, Risk Managers, Finance Managers, Auditors, Process Owners and Analysts, Business Owners, Entrepreneurs, Department Heads, Division Managers in various industry sectors, and those who are involved in business excellence and continuous improvement within their organizations.

Attend the ‘Risk Management Seminar 2019’ on October 11, 2019 at AIM Conference Center, Makati City, PH.

The program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For inquiries, call: +632-896-0639, 896-0637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph

Get latest digital updates and trends in BLINK Seminar 2019 …

Posted on by

Manila, PH – Leading industry Experts in digital marketing will present thought leadership, trends, industry best practices, and techniques to guide you in your digital strategies.

Catch these meaningful and relevant learning sessions in the 14th Digital Marketing in a BLINK Seminar 2019 on August 8-9, 2019,at AIM Conference Center, Makati City, PH.

Learn More: https://www.fmi.com.ph/events/blink-seminar-august-2019/

BLINK Seminar is designed and carefully crafted for YOU, eMarketers!

By attending BLINK, you can keep up with important trends that matter and know exactly how to successfully implement the latest techniques. This knowledge will help you attain the desired ROI in your campaign, creating an ad, or start working on a new platform.

WATCH: https://www.youtube.com/watch?v=8TAiVzmAaAY


Participants of the 13th Digital Marketing in a BLINK Seminar 2019
held last March 14-15, 2019 at AIM Conference Center, Makati City, PH.

This August 2019 edition of BLINK Seminar is focused on the following subjects: Beyond Millennials: Connecting with Gen Z, How to Plan Your Content Marketing, How to Make Your Website a Lead Generation Machine, Automated Web Push Notifications – The Latest Secret Weapon of eCommerce, How Effective is Your Brand in Social Media, Video is a Must to Boost Traffic and Drive Conversions, Using Virtual Reality (VR), Chatbots, Voice Search, Determine Your Digital Marketing Maturity Stage and Level-Up, and many more!


Participants shared their insights and key takeaways learned in the seminar.

The seminar is designed for CMOs, Brand Marketers, Category Managers, Social Media Marketers, Consultants,
Solopreneurs, Network Marketers, Corporate Marketers, Advertising Managers, Digital Directors, Agencies,
Publishers, Media, Telcos, Content Providers, Bloggers, E-Commerce Entrepreneurs, Start-ups, Digital Marketing
Service Providers, Suppliers, Government, Academe those involved in digital marketing and advertising,
and those who want to establish relationships and network with fellow marketers.

Don’t be left out!

Don’t miss the latest trends in BLINK!

Attend The 14th Digital Marketing in a BLINK Seminar 2019 on August 8-9, 2019 at AIM Conference Center, Makati City, PH.

The program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For inquiries, call: +632-896-0639, 896-0637,
email: norelyn@fmi.com.ph,
visit website: https://www.fmi.com.ph.

Innovate and Improve Your CX Programs. Be the engine of growth and innovation for the company …

Posted on by

Manila, PH – Successful brands learned to understand their customers, deliver compelling and engaging experiences. As customer experience (CX) becomes key to business sustainability, Customer Experience (CX) innovators now are mandated to ‘be the engine of growth’ for the company.

Learn how to create remarkable customer experiences in the 5th Customer Experience (CX) PH Seminar 2019 on August 30, 2019 at the AIM Conference Center, Makati City, PH.

WATCH: https://www.youtube.com/watch?v=-xJQcYJlv64

This seminar presents CX thought leadership, best practices, and successful case studies to expand existing CX strategy. Get cutting edge insights on how innovative CX programs encompass overall customer interactions using omni-channel approaches to deliver new opportunities and increased revenues.

Learn More: https://www.fmi.com.ph/events/cx-august-2019/


Participants of the 4th Customer Experience (CX) Seminar 2019
held last May 24, 2019 at AIM Conference Center, Makati City, PH.

According to Forrester Research, the next breed of CX innovators are using smart insights derived from deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues.


Eduardo I. Mapa, Jr., Country Head/Partner, Entropia CBR presents strategies and secret sauces of CX Innovation …

CX leaders must take on a visible, assertive and decisive profile in directing the whole organization towards new business opportunities, new and existing customers, and new sources of revenue.


Maria Luz ‘Yayu’ Javier, President and COO, Avanza, Inc. discusses integrating data into CX Measurement …

This seminar is open to all Managing Directors, General Managers, Business Owners, CMOs, Entrepreneurs, Innovators, Business Development Directors/Managers, Strategic Planners, Corporate Planning Executives, Brand Marketers, Product Managers, Category Managers, Advertising Managers, Sales Managers, CRM Directors/Managers, Digital Directors, Digital Marketing Service Providers, Agencies, Publishers, Media, E-Commerce Entrepreneurs, Startups, Account Managers, Branch Managers, Customer Service Representatives and Agents, Customer Care Personnel, Account Managers/Officers, Government, Academe, and those who are involve in customer experience management and responsible for driving innovation, strategy, marketing, business development in the organization.

Deliver remarkable Customer Experience (CX) for customer retention ….

Attend the 5th Customer Experience (CX) PH Seminar 2019!

This program is organized by Fiera de Manila, Inc. (https://www.fmi.com.ph/)

For inquiries, call: +632-896-0639, 896-0637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph

Nurture customer relationships to grow the business …

Posted on by

Manila, PH – Customer satisfaction begins with learning and understanding the customer.

Learn the processes in the customer journey, engage the customer in each stages, and lead them towards path to purchase.

The seminar will widen your knowledge in terms of strategies, approaches, tips and techniques on customer retention. Learn how to motivate employees to render excellent customer service, handle customer objections, and resolving customer issues quickly.

Fiera de Manila, Inc. (www.fmi.com.ph) organizes the Customer and Account Service Management Seminar 2019 on July 03, 2019 at
AIM Conference Center, Makati City, PH, with Bernard San Juan III, General Manager of TrueLogic Online Solutions as the Resource Speaker and Expert.

Learn More: https://www.fmi.com.ph/events/customer-and-account-service-management-seminar-2019-july/


Bernard San Juan, Resource Speaker and Expert, sharing his knowledge, tips and techniques with the delegates.

The Resource Speaker and Expert, Bernard San Juan has a proven track record in the field of customer and account service management, sales, sales management and training, online marketing and eCommerce. During his term as a Training Manager in IFloor.com, he trained and coached the fulfillment, customer service, and claims team.

He has coached dozens of successful sales professionals, trained sales teams, managed the business in the development of hundreds of websites, over a thousand digital marketing projects, managed e-commerce online stores, incorporated four companies, and developed three start-ups to multi-million dollar-sized companies in over 14 years.


During last year’s Customer and Account Service Management 2018, participants shared their insights and key takeaways.

Customer and Account Service Management Seminar will enrich delegates on how to keep and delight customers at all times.

The key topics of the seminar are: Understanding the Customer Journey Process; Defining and Understanding Customers; Strategies, Approaches, and Techniques on Customer Retention; Learning to build and Maintain Long-lasting Customer Relationships; Insights on Successful Case Studies that Work in Delighting Customers; How to Motivate Employees to Render Excellent Customer Service; Loyalty and Rewards Program; How to handle customer objections; and Nurturing Customer Relationships and Engagement.


The delegates during the Q&A session in Customer and Account Service Management Seminar 2018.

This program is designed for Sales Managers, Customer Service Representatives and Agents, Customer Care Personnel, Business Development Managers, Fund Raisers, Account Managers, Account Officers, Sales Executive, Sales Representatives, Branch Heads, Networkers, Business Owners, Key Account Managers, Group Key Account Specialists, National Key Account Managers, Retail Category Buyers, Trade Marketing Team, Merchandising and Promotions Officers, Front Liners and those who are involved in the business of selling products/services and customer relation management.

WATCH: https://www.youtube.com/watch?v=75OFzI4DbsM

Delighting customers means offering value to them!

Attend Customer and Account Service Management Seminar 2019 on July 03, 2019
AIM Conference Center, Makati City, PH.

This program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For inquiries, call: +632-896-0639, 896-0637,
email: norelyn@fmi.com.ph
visit website: www.fmi.com.ph

Exciting Career in Event Management! Be a Certified Event Professional.

Posted on by

Manila, PH – Learn the fundamentals and industry best practices of event management.

Be a certified Event Manager, Organizer, Producer and Professional in the 12th Event Management Certification Course 2019 on June 26 – 28, 2019 at AIM Conference Center, Makati City, PH.

Learn More: https://www.fmi.com.ph/events/the-12th-event-management-certification-course-2019/


Alice Conway, CSEP, CHEP, Director of Event Management – Stratford University, USA
talks discusses the Life Cycle of Event Management …


Event Management Certification Course 2018 …

Get to work up-close and personal with Event Experts who will coach and mentor professionals in phases of event management, event marketing, promotion and sponsorship, event technologies, event creative concepts and themes, event styling and merchandising, event financial management, food and beverage requirements.


Event project presentation by participants in groups …

Participants will learn the science in Event Management.

This program is organized by Fiera de Manila, Inc. (https://www.fmi.com.ph) and International School for Sustainable Tourism (ISST).

For details, call +632-896-0639, 896-0637, email: norelyn@fmi.com.ph,
Visit Website: www.fmi.com.ph

The 24th Graphic Expo 2019 invites you to the exciting event in creative imaging, signs and printing.

Posted on by

Manila, PH – Come and visit to the biggest gathering of Creative Imaging, Signs and Printing Expo in the Philippines! Get closer and engage with key players in graphic arts, creative imaging, signs, printing and industries. Know what’s the latest trends and technologies in the 24th Graphic Expo 2019 on
June 06-08, 2019 at the SMX Convention Center, Mall of Asia, Pasay City, PH.

WATCH: https://www.youtube.com/watch?time_continue=14&v=iN0UyPadZYo

The 24th Graphic Expo 2019 showcases the latest state-of-the-art technologies and industry best practices through exhibits, product demos, seminars, contests, and special events to an average of 12,000 trade visitors. It connects exhibitors with print buyers, businessmen and entrepreneurs, decision makers, top suppliers and industry players/professionals.

It is an ideal trade show to source business ideas, expand business, meet serious buyers, source digital technologies and innovations, upgrade existing tools, and network with industry experts.


The exhibit spans 10,000 sqm. with 250 booths and 150 Exhibitors to an average
of 12,000 trade visitors for 3 days.

Exciting special events are lined-up, such as: Body Painting, Photo Exhibits of various Photo Camera Clubs, Direct-to-Garment and Wedding Fashion Shows, Product Launches and Demos, Drone Photo-Video Gallery, and T-Shirt Design Gallery take place in the expo for 3 days.


The winners of the Drone Photo-Video Contest 2018!

Capture awesome and breathtaking scenes through Drone Photo and Video. The Drone Photo-Video Exhibit is a special photo exhibit in the 24th Graphic Expo 2019. It features awesome images of talented Filipino Drone Pilot Photographers who submitted their photographs and videos taken using drones.


Opening Ceremonies at 24th Graphic Expo 2019 held May 31, 2018 …

Various seminar sessions for 3 days are simultaneously conducted by leading Industry Experts in graphic design, photography, videography, pre-press and printing, web publishing, multimedia, virtual and augmented reality and internet marketing.

Come and visit as we celebrate its 24th year!
Entrance to the Expo is free!


Photo Exhibits of Eight Photo Camera Clubs …
See More: https://fmi.com.ph/graphicexpo2019/gallery/


Body Painting and Live Photo Shoots …


Fabulous and elegant gowns will showcase in the Wedding and Fashion Show …


The winners of Graphic Expo T-Shirt Design Contest 2018 …


Learn new ideas, tips and techniques with Experts to harness your creative and
technical skills in the 24th Graphic Expo 2019 Seminars …

Register Today for 24th Graphic Expo 2019 Seminars
https://fmi.com.ph/graphicexpo2019/seminars/

Call: +632-896-0639, 896-0637
Email: norelyn@fmi.com.ph,
Visit Websites: https://www.fmi.com.ph, https://fmi.com.ph/graphicexpo2019/